E-Commerce Support Automation
A fast-growing e-commerce company was drowning in support tickets. Clepto built an AI-powered chat and voice assistant system that handles routine customer support around the clock, freeing human agents to focus on the conversations that actually need a human touch.
Hero · E-Commerce Support Automation
The Challenge
Solving complex operational bottlenecks.
Support queues were overflowing. Simple, repetitive questions were consuming the majority of agent time. This created a cascade of problems: slower response times, frustrated customers, and higher churn risk.
Solution
Timeline
6 weeks
Team
AI Engineering & Automation
Architecture & Deployment.
- 01AI chat and voice assistants for 24/7 customer support coverage
- 02Automated handling of FAQs, order tracking, returns, and refund enquiries
- 03Smart escalation to human agents for complex, sensitive, or high-value issues
- 04Context-preserving handoff so customers never repeat information
Technology Stack
WhatsApp Business API • Voice AI • Custom LLM Agents • E-Commerce Platform Integration • CRM Integration
Outcomes
0%
routine workload deflected to AI
0x
throughput gain during peak
0
FTE returned to strategic work
0
days to production-ready v1
"The system runs while we sleep. We don't think about it — which is the highest praise we can give software."
— Lead Operator, E-Commerce Support Automation
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