Client project · NDAGlobalRetail & E-commerce
Online retailer
Client name withheld under NDAOrder and returns support assistant for an online store
A support assistant that answers order tracking, returns and common questions over web chat and email.
Some clients can't be named because of non-disclosure agreements. We describe them by sector and region, and we're happy to walk you through the work on a call.
The challenge
Support tickets piled up during promotions and replies were slow.
What we delivered
We connected an assistant to the store's order data so it can answer routine order and returns questions.
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