Conversational AI & Voice
Multilingual AI chatbots and voice agents — always clear that they're AI.
Chat and voice agents in English, Hindi and the other languages your customers speak, connected to your knowledge base and CRM, on your own numbers and WhatsApp account.
What is Conversational AI & Voice at Clepto?
Conversational AI & Voice at Clepto means AI chat and phone agents that answer and follow up on enquiries for your business, in English, Hindi and many other languages. They carry your brand, always say they're AI, and log every conversation in your CRM. Phone numbers, WhatsApp and knowledge base stay on your own accounts.
- You own what we build
- Branded as yours
- No lock-in
Who it's for
Is your team buried in the same questions?
Order updates, opening hours and booking changes take up most of the day.
Do customers call outside office hours?
Enquiries from other time zones wait until morning, or go unanswered.
Need leads qualified before sales calls them?
You want each enquiry's budget and needs captured before a person picks it up.
Why it matters
What it solves
- Reduces repetitive support workload without increasing team size.
- Gives customers fast responses across multiple communication channels.
- Improves answer quality by using your real business documentation and product data.
- Keeps outbound follow-ups, reminders, and re-engagement calls happening on schedule instead of slipping.
- Ensures complex or sensitive cases are escalated smoothly to human support teams.
How we do it
- Build AI chatbots and voice assistants for WhatsApp, Telegram, web chat, and email.
- Deploy outbound voice agents for follow-up calls, appointment reminders, and lead re-engagement.
- Use retrieval-augmented generation to ground responses in your internal content and knowledge sources.
- Design support flows that automate routine queries while maintaining a strong customer experience.
- Create clear escalation paths so human agents can take over when needed.
Common uses
- AI Support Chatbots
- WhatsApp Assistants
- Outbound Voice Campaigns
- Appointment Reminders
- Ticket Triage Systems
- FAQ Automation
- Client Onboarding Assistants
Deliverables
Voice agents
AI phone agents for inbound and outbound calls in English, Hindi and many more languages.
WhatsApp and Telegram assistants
Official API set-up, menus, media and automatic CRM updates.
Your knowledge base
Answers based on your website, FAQs, policies and product information.
CRM logging
A summary and transcript of each conversation saved to your CRM.
Hand-off to people
Calls and chats pass to your team when someone asks for a person, or a rule says so.
Clear AI disclosure
Every agent says it's an AI assistant at the start of the conversation.
Proof
How it works
- 01Customer calls or messages
- 02Agent says it's AI and answers
- 03Details captured
- 04CRM updated
- 05Hand-off to your team
In production
- Inbound calls a day on our largest voice deployment
- 250+
- Outbound calls a day on the same deployment
- 500+
- Concurrent calls per voice deployment
- ~20
- Of tuning to reliable performance
- ~15 days
- English, Hindi and many more languages
- EN·HI+
Related work
WhatsApp and Telegram assistant for a real estate company
Real estate company, Dubai · Client name withheld under NDA
An AI assistant on WhatsApp and Telegram that lets sales agents check property availability and log buyer requirements in plain language.
Order and returns support assistant for an online store
Online retailer · Client name withheld under NDA
A support assistant that answers order tracking, returns and common questions over web chat and email.
English and Hindi voice agent for a medical tourism company
International medical tourism company · Client name withheld under NDA
AI voice agents that answer and follow up on patient enquiries in English and Hindi, connected to the company's CRM and WhatsApp.
Process
Knowledge
We gather your FAQs, product details, rules and what the agent must never say.
Voice and tone
Conversation flow, voice, fallback rules and the AI disclosure line are set up.
Tuning
Around 15 days of tuning on real conversations until it performs reliably.
Go live
Live on your numbers and chat channels, with transcripts reviewed after launch.
Tools
What tools do we use?
Mainstream tools, so whoever looks after your system next can pick it up.
- Retell AI
- ElevenLabs
- OpenAI
- Zoho CRM
- WhatsApp Business API
- WATI
- Telegram
Terms
Agreed in writing before we start. When we finish, what we built is handed over to you.
- The agent is always branded as yours
- Phone numbers, WhatsApp Business API and knowledge base on your own accounts
- Recordings and transcripts kept on your server for 90 days
- Pilot deployments available before full roll-out
- Around 15 days of conversation tuning included
FAQ
Questions about Conversational AI & Voice
Want to talk about conversational ai & voice?
Book a consultation with our AI business analysts. We'll map how you work today and tell you plainly what we'd build — and what you'd own at the end.